Last Updated:
July 16, 2026
At Al-Basit Fragrances, your satisfaction matters to us. As perfumes are personal-care products, certain conditions apply to returns and refunds to ensure hygiene and product integrity for every customer.
Return Eligibility
- Products may be returned only if they arrive damaged, leaking, or incorrect
- You must notify us within 48 hours of receiving your order
- Supporting evidence such as clear photos or a video of the unboxing is required for verification
Non-Returnable Items
- Opened, used, or sprayed bottles
- Fragrances without their original seal, cap, or packaging
- Items purchased on sale or clearance, unless defective
Refund Process
Once your return is approved, refunds or replacements are processed within 5 to 7 business days.
Contact Us
For assistance with a return or refund, please contact us at info@al-basitfragrances.com.
